Newsletter June 2019

Emotionally Competent PMs Manage Stakeholders Better

When a stakeholder is upset…do your project managers (PMs) have the skills to manage that? Can they honor that emotion and get to the root of what’s causing the upset?

Alternatively, can they leverage positive stakeholder emotions? Can they navigate the rough waters of stakeholder management and close out their projects with minimal noise?

Emotional Intelligence (EI) is being aware of how emotions, ours and those of others, play a factor in attitudes, actions, and decisions. At GBMC, we believe PMs who have EI skills are best positioned to identify, assess, and manage project stakeholders for the benefit of the company and the people involved. Relationship management is fundamental to project success.

GMBC news june

 

 

 

 

 

 

 

 

 

Here are some EI stakeholder management tips:

Include Stakeholder Satisfaction in Project Metrics.

Most PMs are results driven. They go for the key performance indicators (KPIs) the organization demands they achieve. A core competency of project leadership is stakeholder management. Understanding and responding to stakeholder emotions is essential. Teach it. Measure it. Reward it.

Ensure Relationship Management Training Includes EI.

Eliciting stakeholder requirements that define the project’s objectives can be tricky. Quite often, there are unspoken requirements and a PM without a good EI toolkit could overlook them. Imagine the surprise when the stakeholder feels those unspoken requirements are being ignored. Sometimes, the requirements could be as simple as having a dedicated parking space when they visit or work at your office, or as complex as wanting a project environment where empathetic listening and transparent communication are the norm. Train your PMs to seek out unspoken requirements.

Add EI to the Stakeholder Management Plan.

Usually, the stakeholder management plan is a table with the name of each stakeholder, notes about their contact information, their requirements, the best way to work with or communicate with them, and how the PM plans to “manage” them. What if the bit about managing them is labeled, “How to Develop and Maintain the Relationship”? What if there is a column or two about the stakeholder as a person? What if the PM includes what they like or don’t like; their hobbies; personal information they have revealed about themselves or their families; and even behavioral style or preferences? Help your PMs make this mind shift.

 

june new 2 june news 3

 

 

 

 

 

 

 

 

 

All GBMC Past Newsletters are available here you can also join our Newsletter email distribution if you wish through this link.

 

Newsletter May 2019

Emotional Intelligence and Project Performance

If you hire and supervise project managers, you’re probably confident they have an above-average IQ. But what about their EQ? What are the consequences of appointing a PM with low emotional intelligence? At GBMC, we believe it can lead to project failure.

The Emotional Quotient, sometimes interchangeably called Emotional Intelligence, is the ability to monitor feelings and emotions and to discriminately use the proper ones to guide decisions and actions. EI can be thought of as aptitude, and EQ as ability.

Industry is convinced that project leaders who can monitor and regulate their own emotions and react positively to the emotions of their team members, perform better. Current studies now conclude that EQ can be considered twice as important to success as IQ, technical expertise, and training. Assigning values to choices by using feelings is indispensable for wise decision making, and will make better use of IQ and experience.*

newsletter may 1

 

 

Can EQ be improved?

Yes, according to top researchers and authors on emotional intelligence.

 

 

 

 

Here are some tips for improving the EQ of project managers.

Raise Awareness about EI 

Train and communicate about EI. Include EI in your project leadership curriculum. Project managers who accurately understand their own EI – the innate ability to recognize, pay attention to, and distinguish between their own emotions – are better able to do this in others. Provide opportunities for your PMs to self-evaluate and get feedback, and give them time to reflect on their project accomplishments.

Motivate PMs to Increase EQ 

Emotions are powerful, and sometimes PMs need encouragement to see them as a benefit on their projects. Project leaders may perceive that “emotions don’t belong on the job.” Help them see that emotions are required for project commitment and completion. Optimism and a positive attitude are prime attributes of capable self-motivators. Expression of negative emotions from leaders detrimentally affect project teams. Don’t let your PMs have the attitude that “this job would be easy if it weren’t for the people.” They must believe that the team is their greatest asset.

Reward PMs for Perceptive Use of Team EQ 

EQ can be a potent synthesis of soft skills with technical skills. Emotional intelligence makes good judgment calls and enables effective communication to the team about things such as budgets, deadlines, earned value, deliverables. What makes your company and your teams stand out? Your ability to motivate team members to their full potential, providing the right project environment for success. Recognize and reward PMs who have skillful teams.

*Sources: Casper, C. M., 2002 and Karen Davey-Winter, 2019

 

newsletter may 2 newsletter may 3

 

 

 

 

 

 

 

 

All GBMC Past Newsletters are available here you can also join our Newsletter email distribution if you wish through this link.

Newsletter April 2019

Business Models

Are your project managers nimble enough to respond to disruptions in your business model? Do they know your model and know how to align their project with the model? What’s at stake if they do not know it or use it? At GMBC, we think there is potential for missed opportunities and projects that don’t realize their benefits when the PM doesn’t know or can’t interpret your model.

An organization’s business model describes how it is financed, what products or services it supplies to its customers and how it delivers value.

Projects introduce change to the organization. PMs need to understand the business model and be able to link it to the objectives of their projects. They should know how their project impacts various aspects of the business model.

Here are tips for helping your PMs connect their projects with your business model.

 

April 2

 

Involve the PM in the Business Case.
A project needs a business reason to exist. Engage PMs either during or immediately after the case is generated. That way, they know whether they are responsible for developing a new product or service, improving existing ones, avoiding or lowering cost, or modifying the way the organization does business. When the project is meant to change the business model itself, the PM needs to know what that business is and how it is going to change.

 

Train PMs to Link Projects to Models.
With this skill, PMs can calibrate execution strategies, key performance indicators and benefits realization according to the business model. They should be among the first to recognize that something about the project may have an unintended consequence on some aspect of that model. If your business is executing projects for others, your PMs should know the business model of your customers. It’s fundamental to customer satisfaction.

Support PMs as They Use the Model.
It’s a great way for PMs to communicate with upper management. Listen to them in the context of the model. They can explain how project delays may impact the execution of that model. For example, if their project is bringing on a new revenue stream, changing the supply chain, striving to comply with a new regulation, or achievement of a certification (like ISO9000), it usually gets management’s attention when project issues correlate to staying in business.

 

april 1april 3

 

 

 

 

 

 

 

 

 

All GBMC Past Newsletters are available here you can also join our Newsletter email distribution if you wish through this link.

Newsletter March 2019

Customer Satisfaction

What happens to your business when your project managers (PMs) are not able to satisfy customers?  It shows up on the bottom line. Here’s how:

Customer loyalty hinges on satisfaction. Satisfaction is the degree to which a company’s products or services meet or exceed customer expectations. According to White House Office of Consumer Affairs, on average, “loyal customers are worth up to 10 times as much as their first purchase.”

It is well known that customers tell others about poor products and services far more frequently than they do the good ones. In today’s media, there’s an accelerated and wide-ranging ability to pass along news of unfavourable satisfaction. There goes your brand.

graph news marchTo keep your customers loyal, make customer satisfaction a core part of your project management competency framework. The Project Management Institute (PMI®) includes this skill set in its talent triangle.

Previous newsletters have addressed stake-holder management, and while that’s part of the satisfaction process, our focus for this one is on those persons who benefit from the results of the project. Customers can be consumers, another business, or even an internal or external sponsor—a person or entity who funds the project.

 

 

 

At GBMC, we have three recommendations for improving your PMs’ ability to satisfy customers:

Teach PMs to know your customers’ expectations of the product or service.
Customers have expectations, and when it is confirmed that they received what was promised, the company has another loyal customer. This should go way beyond collecting requirements. Sometimes expectations are never articulated until they’ve not been met. Teach PMs how to extract and manage expectations.

Insist that customers be satisfied with the project process.
Give your PMs robust and predictable systems, tools, and support. Ensure that policies, objectives, and responsibilities of the project will satisfy them. Teach your PMs to involve customers in planning. For example, plans for any type of user acceptance testing. And while project close-out is rarely the most favorite set of tasks, there should be a high level of emphasis for planning the hand-off to the customer. Deploying the solution, product, or unique result of the project is critical. It may be that “last impression” that brings the customer back for repeat business with your firm.

Expect your PMs to master the skill of establishing and maintaining profitable relationships.
Ensure they know how to take the pulse of the customer, or are trained to really hear the voice of the customer. While most concur that the agile approach emphasizes or drives interaction and collaboration with the customer, your organization may have to take special measures if you manage traditional waterfall projects. Encourage PMs to stay tuned in over the life of the project. Give them confidence that senior management of the company can be counted on to spend time with the customer whether the relationships is going well or not. Have in place a way for the PM (and the company) to monitor the effect of the engagement. And, if relevant to your project or service, a check in well after the project is closed out.

 

All GBMC Past Newsletters are available here you can also join our Newsletter email distribution if you wish through this link.

Newsletter February 2019

The Importance of Market Awareness and Conditions
For project managers, the learning curve can be STEEP

These days, the success or failure of projects can depend as much on the external market factors as internal technical factors. Overruns and delays on multi-billion-dollar projects such as the Gorgon project in Australia and the Northeast Water Purification project in Houston are testaments to how market factors such as commodity prices, regulatory changes, labor conditions, and competition can impact on-time/on-budget project results. On Houston’s Northeast Water Purification project for example, the project manager from the contractor, CDM-Smith, last year said his biggest risk was the potential rise in steel prices due to tariffs imposed by the Trump Administration. This political event resulted in what some have estimated as much as a 78% increase in steel prices over the past 2 years – considerably impacting project economics. Chevron’s Australian Gorgon project, completed in 2017, resulted in a $17bn cost overrun – largely due to poor planning and poor risk management around external market factors such as labor costs and equipment delivery delays.

Feb news2

It is no wonder that for projects big and small, the profession’s leading association, the Project Management Institute (PMI) calls “Market Awareness” a Strategic and Business Management skill for every project manager. In 2015, the PMI formally included it as part of its “Talent Triangle” of skills for the successful project manager.

Staying aware of changing market conditions is more critical than ever for project managers. Yet most project managers have no background or training in the market research or strategic planning core skills needed to stay informed. So how can organizations and individuals begin to equip themselves with these skills? The first step may be to start with a “framework” for understanding the external environment.

 

 

STEEP, a framework for every project manager

STEEP is an acronym for Social, Technological, Economic, Environmental and Political trends. Strategic planners and futurists have used this framework for years because of its simplicity and comprehensive span of topics. Project managers can also benefit by looking at the world through the lens of each of the 5 STEEP areas. In this way, they can train themselves to identify critical trends in the popular media, technical press, trade shows, research papers, and interactions with influential trendsetters. To get project managers on the right track, upper management should stress the importance of reading non-technical publications and getting outside of their project bubble through networking in technical, political and social circles of societal influencers.

Critical Factor Analysis, the focus of STEEP attention

A thorough STEEP monitoring is tough enough if a project manager did not have a full-time job managing the project! But today there are so many things trending that the STEEP activity can become overwhelming for the PM if their scanning is not focused. Thus, their focus should be on things that are truly the levers of success or failure for their project. You might call these things to monitor, “Critical Factors.” By analyzing the project budget to identify the “critical few” drivers for cost savings or overruns, project managers can focus their STEEP attention on what really matters. Critical Factor analysis is a form of project risk analysis. This can be as simple as sorting line items in a spreadsheet to as complex as performing a Monte Carlo simulation to determine the “sensitivity” of various factors displayed in a “tornado chart.”

feb news1

 

 

 

 

 

 

 

All GBMC Past Newsletters are available here you can also join our Newsletter email distribution if you wish through this link.

Newsletter January 2019

Organizational Savvy –
How to get things done.

How many of your project managers (PMs) are so skillful at getting things done that they seem to glide effortlessly through the duration of their projects? They hit their milestones, deliver the intended results on budget, and execute with high performance and low drama. How do they do it?
One of the core skills that allows PMs to deliver, is the ability to get things done through formal and informal channels. Savvy PMs build networks and use their power and influence with the proper balance of finesse and assertiveness.
They know why the organization has its practices, policies and procedures and can explain the reasoning behind them. They are able to figure out how the organization works and how it supports (or doesn’t support) its projects.
PMs who get things done, know three things well:

pic jan news

 

 

 

 

 

 

 

 

The functions.
Savvy PMs will spend time getting to know what each function in the organization does. They will study what value that function brings to the project. For example, they know what finance, procurement, marketing, and others, contribute to the project. They need to know the organization has these functions and they are good at engaging them. Give your PMs access to organizational information, and encourage them to be curious.

The people.
Skilled PMs build relationships with people in the functions. They use many of their stakeholder management techniques to form bonds. They seek opportunities to communicate about the project; they tend to include functional experts in meeting and decisions. They may even engage in reciprocity with those outside the project who can help them get things done. Host events or forums that connect your PMs to the functions, and if necessary, teach networking skills.

The processes.
Competent PMs know the processes the functions use. They learn the process inputs and outputs and how the process contributes to the project. They proactively anticipate the capabilities of the function and realize what steps the function must go through to support the project. Unskilled PMs may be tempted to try to skip steps or expedite around the standard process which could lead to errors and delays. Communicate and teach the functional processes and coach PMs in the art of leveraging them.

 

All GBMC Past Newsletters are available here you can also join our Newsletter email distribution if you wish through this link

Newsletter December 2018

Business Acumen

 

bmc dec newsEver wonder why your project managers (PMs) don’t seem to support your organization’s longer-term strategic objectives? Sure, they’re able to achieve project objectives, but do they have the business and strategic management skills that are so much in demand today, to drive your organization into the future?

According to the Project Management Institute (PMI®) today’s businesses must have project managers who are skilled in business intelligence if they expect their projects to increase revenue, save cost or seize opportunities to deliver better services.

This month’s topic is business acumen. It’s a handy way of summarizing a number of skills in the business-oriented competency cluster of PMI’s talent triangle.

Here are some tips for upskilling your PMs in business acumen.

 

 

Improve Financial Literacy.
If your PMs do not have business degrees, ensure they take at least one formal course in the business foundations of accounting, finance, marketing and management. Encourage them to read financial periodicals, books and annual reports. Give spot assignments that require them to attend strategic and business planning sessions. See if a senior manager in the finance department will mentor them.
Broaden your PMs’ perspective.

 

Upgrade Market Savvy.
Assign your PMs to undertake a market analysis project, conduct a customer satisfaction survey or monitor new trends in products or services similar to yours. Provide development opportunities on a joint venture or as a team member trying to solve problems in other functions in your company. Ask them to conduct lessons learned on projects that penetrated a new market.
Help your PMs make better contributions to the business.

 

Raise Competitor Awareness.
PMs who don’t scan the horizon for competitor threats or best practices may out of touch with the drivers of your company’s success. Provide opportunities for them to study and benchmark competitors. Model competitor networking. See if you can give them a rotation through a different product line that is getting ready to launch a new brand.
Challenge them to know your competitors and how the company plans to beat them.

 

dec news2

dec news 3

 

 

 

 

 

 

 

 

 

 

View all newsletters here

Newsletter November 2018

Utilizing the Organization

WBS newsletterHow often do you feel like a referee between projects competing for human resources? Do you get worn down by the constant tug-of-war?

Are you training your project managers to identify and use the resources of the organization to lead successful projects? Are you providing the processes and tools to get the right skills on the right projects? If not, your struggles will continue, and may even worsen.

Here are three tips for improving the way your organization allocates, supervises, and shares its human resources.

WBS — a time-tested technique for starting the project resource management process.

 

1. Right size and right skill your projects.
Coach your project managers in good practice techniques as they organize and staff their projects. Encourage them to use time-tested tools such as the work breakdown structure and the resource breakdown structure to align the statement of work, work packages, activities, and required skill sets. With these in hand, the PM can specify the skills, experience and time required for the project. It’s the organization’s responsibility to ensure the functional managers match resources to the requirements.

2. Hold the functional managers accountable.
Too often, resource commitments to the project manager are not honored. Sometimes, a resource reports to the project without the required skills and experience, or even worse, is overcommitted and can’t deliver on time. Another dropped commitment is in the area of performance management. Ensure the functional manager is responsible for how the resource is performing. Don’t allow your functional managers to do “drive by” allocating by dropping off the resource then driving away. Keep them engaged in assisting the PM in managing productivity.

competent

 

 

 

 

 

3. Prioritize your projects based on resource availability.
Help your PMs benefit from the concept of sharing resources without running into the downsides: lost productivity, frustration, low motivation, and constraints that can lead to schedule delays. Teach your PMs how to generate a resource plan that ensures no resource is underutilized or over committed. Have a system that makes resource availability visible across the organization.

 

View all newsletters here

Newsletter October 2018

Benefits Realization Management

5b36c295-d5fc-4b5a-aa35-e7692f6adcceHow many of your project managers (PMs) have an “elevator speech” about how your business makes money? How many could then explain how their project adds true benefits to the money-making?
In today’s world, project managers should be able to explain to anyone and everyone how they are managing the benefits their project is bringing to the business. According to the PMBOK® Sixth Edition, there are several skills your project managers should have–or be acquiring–when it comes to strategic competence. One of them is benefits realization management.

If your organization has ignored this dimension of PM development, take a look at what can happen when the PM is skilled.

 

 

 

The PM has a powerful tool for aligning stakeholders.

What a way to get stakeholders excited about a project! Getting them involved in the identification and planning of project benefits could be the start of managing expectations and influencing behaviors that support progress. Teach PMs how to leverage this tool.

The project stays aligned with business strategy.

The literature is brimming with examples of projects that went off the rails and failed to deliver the expected benefits to the business. While there are many contributing factors to this type of outcome, PMs are in the best position to monitor alignment and raise an early warning when realizing the benefits is slipping away. A recent Pulse of the Profession® report by PMI® describes how organizations are better able to control cost and schedule when they master this skill. Create or adopt a methodology for checking alignment.

PMs benefit professionally.

Here are a couple of benefits. When PMs learn to manage benefits realization, they take decisions faster and with more accuracy because they are guided by how project strategy links to organizational strategy. They also benefit when the project has metrics related to delivering benefits to the organization. This could be part of your PM’s performance evaluation and total compensation. Train your PMs to do this.

 

View all newsletters here